Introduction to Safety Alarm Service
By pressing the red button on Safety Alarm, you will immediately gain access to our staff in the 24-hour customer service center who will provide assistance in accordance with your need.
By pressing the red button on the Safety Alarm or remote control, you are immediately connected to our staff in the 24-hour emergency support service center for emergency assistance.
WE will remind you about your appointments (e.g. out-patient consultation) and scheduled activities (e.g. medication) so that you will never miss your schedule!
We will alert you the change of weather conditions so that you can always get prepared beforehand.
You can contact us for information about community activities in the neighborhood so that you can have an enjoyable life by participating in the activities that you are interested in.
HKSSA bears you in mind around the clock. You can always reach our customer services officers in the 24-hour customer service center for counseling whenever you have emotional issues (e.g. low mood due to loneliness).
HKSSA can arrange different services to meet your needs of your daily life. We can arrange household, rehabilitation, healthcare and transportation services apart from safety alarm service. These services will make your life easier and enjoyable.
Installation and use of HKSSA Safety Alarm
Safety Alarm can be installed wherever there are electricity supply and desk-top telephone. The Safety Alarm is a user-friendly hands-free device with two-way communication. The alarm is equipped with a red and a green buttons while the remote is equipped with a red and a black buttons. You can gain access to our Customer Service Officers by pressing the red button on the main device or its remote control.
Our advanced computer system can verify caller’s identity and his/her personal information upon receipt of the call. Our staff are fluent in Cantonese, Putonghua, English and Mainland Dialects which can facilitate the communication.
Who needs HKSSA Safety Alarm?
Given our comprehensive services, the Safety Alarm is suitable for elderly, patients suffering from chronic illness, families with young children and those who can hardly speak Cantonese.
HKSSA Safety Alarm quotation Monthly Fee
The monthly services fee is HK$115 payable on annual or monthly basis. Installment fee of HK$475 will be exempted for customer who subscribes one-year contract.
Application for subsidy for our customers
We can help eligible user to apply for CSSA special grant scheme offered by Social Welfare Department and Housing Department. Deposits and service fee will be exempted for all successful applicants of CSSA. Application requirements are as follows:
| Sponsor | Age | Criteria | Living Condition | Income & Saving |
|---|---|---|---|---|
| Social Welfare Department | 65 or above; or 60-64 with disability allowances or the need for Safety Alarm is certified by practicing physician. | CSSA recipients | Living alone or ; Living with cohabitants who are disabled , aged over 65 or suffering from chronic illness | Taking CSSA qualification as a standard |
| Housing Department | 65 or above; or 60-64 with disability allowances or the need for Safety Alarm is certified by practicing physician. | Tenants of Housing Department living alone and non-CSSA recipients | Living with cohabitants with aged over 60 | Monthly salary: < HK$7,850 /1 person; or < HK$12,770 /2 people; and saving : < HK$344,000 /1 person ; < $506,000 /2 person |
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